Refund Policy

At 1StCarLift.com, we want customers to be satisfied with their purchase. Eligible products may be returned within 30 days of the purchase date. To qualify for a return, the product must be unused, uninstalled, unmodified, and in its original condition. All original packaging, accessories, manuals, hardware, and other included components must be returned with the product.

Products that have been installed, used, altered, modified, or damaged after delivery are generally not eligible for return unless the issue qualifies under an applicable warranty. Products marked as clearance, final sale, or non-returnable are also not eligible for standard returns. We reserve the right to inspect returned products before approving a refund.

Before returning any product, you must contact our customer support team to request a Return Merchandise Authorization (RMA). Products returned without prior authorization may not be accepted.

Unless the return is due to an error by 1StCarLift.com or an eligible damaged, defective, or incorrect product, the customer is responsible for the cost of return shipping. Because many of our products are large and heavy, return transportation costs may vary depending on the product and location. Returned equipment must be securely packaged to help prevent damage during transportation.

Once an authorized return is received, we will inspect the product and notify you regarding the status of your refund. If the return is approved, the refund will be issued to the original payment method. Please allow approximately 5–10 business days after the refund is issued for it to appear, depending on your bank or payment provider.

Original shipping charges, where applicable, are generally non-refundable unless the return resulted from our error or otherwise required by applicable law. Any product returned incomplete, damaged, or in a condition that does not meet the return requirements may be refused or may not qualify for a full refund, subject to applicable law.

If your order arrives damaged, defective, or incorrect, please contact 1StCarLift.com promptly after delivery. Provide your order information, a description of the issue, and photographs of the product, packaging, and any visible damage where applicable. Please keep the original packaging and included components while the issue is being reviewed.

Once we review the information, our team will work with you to determine an appropriate resolution. When the issue results from an eligible damaged, defective, or incorrect shipment, we will work to resolve it at no additional cost to you, subject to the circumstances of the claim and any applicable warranty terms.

To request a return or ask about a refund, contact FirstCarLift.com at contact@firstcarlift.com, call 803-234-5679 or write to 12 Ridenour Ave, Greenville, SC 29617, United States.