Shipping Policy

SHIPPING COVERAGE & ORDER PROCESSING

At FirstCarLift.com, we provide shipping within the United States only. Free shipping is available on all orders over $399 within eligible U.S. destinations. At this time, we do not offer international shipping and cannot deliver orders to PO Boxes or APO/FPO addresses. Customers are responsible for providing a complete and accurate delivery address when placing an order.

Orders are generally processed within 3–5 business days after payment confirmation. Once processing is complete, the order is prepared for dispatch. Because many of our products are large, heavy, and require special handling, each shipment may be individually coordinated to help ensure safe and secure transportation.

After an order is placed, customers receive an order confirmation by email. Please review your order and delivery information carefully and contact our support team promptly if any corrections are required. Once an order has entered the shipping process, changes to the delivery information may not always be possible.

DELIVERY TIMES, APPOINTMENTS & TRACKING

After dispatch, delivery typically takes approximately 10–22 business days. Delivery times are estimates and may vary depending on the product, destination, scheduling, weather, transportation conditions, or other circumstances affecting delivery. Large and heavy equipment may require additional coordination due to its size and handling requirements.

Deliveries are handled using our dedicated in-house fleet and are scheduled by appointment. Our team will contact you in advance to coordinate a suitable delivery time. An adult must be present at the delivery address to receive and sign for the order. Customers should ensure that the delivery location is reasonably accessible for the type and size of equipment being delivered.

Once your order has been dispatched, a tracking page or delivery update will be provided so you can follow the status of your shipment. If you need additional information regarding an active delivery, you may contact our customer support team for assistance.

DAMAGED, INCORRECT OR LOST SHIPMENTS

We take care to ensure that equipment is properly handled throughout the delivery process. Customers should inspect their shipment upon arrival whenever reasonably possible. If you notice visible damage, missing components, or receive an incorrect product, please contact FirstCarLift.com promptly and provide your order information and photographs of the shipment where applicable.

If an order is damaged, lost during transit, or an incorrect item was delivered, our team will review the situation and work with you to provide an appropriate resolution. Please retain the product, packaging, documentation, and included components while your claim is being reviewed, as these may be required to help resolve the issue.

For questions regarding shipping or an existing delivery, contact FirstCarLift.com at contact@1stcarlift.com, call 803-234-5679, or write to 12 Ridenour Ave, Greenville, SC 29617, United States.